Customer Service in China: Trust No One!

by Brendon Carr

Lefty public radio has a great piece on “customer service” in China and the greater effort necessary to assure quality. My friend Sperwer calls it the “brain damage” necessary to do business in Asia. He says it mainly in respect of Korea, but from the story it looks to be the case everywhere in Asia. My guess? Lack of common cultural understanding is to blame. Foreigners respond to all the wrong cultural cues, and are completely oblivious to many screaming warning signs.

(Hat tip to the always excellent China Law Blog)

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